FAQ

How quickly can you answer my question(s)?

We are available Monday-Friday from 9am-5pm EST. You can reach us via email at contact@creatememorylane.com. 

Will my order come in one package?

Depending on the size of your order, you may receive separate packages. Each package will have its own personal tracking number.

Do you ship internationally?

Yes, we now ship internationally. Depending on where you live, your order will be delivered within 5-10 business days after it has been processed. 

I received a damaged item, what do I do?

We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture or video of the damaged goods for further assistance (contact@creatememorylane.com).

Can I track my orders?

Yes, we will send you a shipping confirmation via email with your tracking information once your order has shipped.